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Frequently Asked Questions
Most of the information you need can be found on our web site.
See Frequently Asked Questions.

Contact Customer Service

If you can't find what you are looking for, please let us know. We'll be happy to help you in any way we can. Please email us at

Please include the following information in your email:

  • Order Number
  • Account Number
  • Customer Name
  • Zip Code

Additional Contact Information:

Mailing Address:
      Gardens Alive!
      Customer Service
      PO Box 4028
      Lawrenceburg, IN 47025-4028

Order Phone: (513) 354-1482
Customer Service Phone: (513) 354-1483
Fax: (513) 354-1484

Customer Service Email:

General Merchandise/Hardgoods

Please return general merchandise/hardgood items to:

For returns:
Please call first (513) 354-1483

Gardens Alive!
4424 Dixie Highway
Fairfield, Ohio 45014

Upon receipt, we will issue a refund or replacement, whichever you prefer.

Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service


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