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COVID-19 Update: We are taking orders and shipping daily, however, delays may be expected due to safety measures for our staff.
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COVID-19 Update: We are taking orders and shipping daily, however, delays may be expected due to safety measures for our staff.

Contact Us


We are currently experiencing a high volume of inquiries resulting in delayed response times. We appreciate your patience as we are working diligently to assist you during this unprecedented public health crisis.

Frequently Asked Questions
Most of the information you need can be found on our web site.
See Frequently Asked Questions.

Contact Customer Service
If you can't find what you are looking for, please let us know. We'll be happy to help you in any way we can. You can click here to contact Customer Service or you can email at service@gardensalive.com.

Please include the following information in your email:

  • Order Number
  • Account Number
  • Customer Name
  • Zip Code

Additional Contact Information:

Mailing Address:
      Gardens Alive!
      Customer Service
      PO Box 4028
      Lawrenceburg, IN 47025

Order Phone: (513) 354-1482
Customer Service Phone: (513) 354-1483
Fax: (513) 354-1484

Customer Service Email: service@gardensalive.com

General Merchandise/Hardgoods

Please return general merchandise/hardgood items to:

For returns:
Please call first (513) 354-1483

Gardens Alive!
4424 Dixie Highway
Fairfield, Ohio 45014

Upon receipt, we will issue a refund or replacement, whichever you prefer.


Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service

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