Contact Us

Frequently Asked Questions
Most of the information you need can be found on our web site.
See Frequently Asked Questions.

Contact Customer Service
If you can’t find what you are looking for, please let us know. We’ll be happy to help you in any way we can. You can click here to contact Customer Service or you can email at

Please include the following information in your email:

  •    Order Number
  •    Account Number
  •    Customer Name
  •    Zip Code

Additional Contact Information:

  • Mailing Address:
  • Gardens Alive!
  • Customer Service
  • PO Box 4028
  • Lawrenceburg, IN 47025

Order Phone: (513) 354-1482
Customer Service Phone: (513) 354-1483
Fax: (513) 354-1484

Customer Service Email:

General Merchandise/Hardgoods

Please return general merchandise/hardgood items to:

  • For returns
  • Please call first 513-354-1484
  • Gardens Alive!
  • 4424 Dixie Highway
  • Fairfield, Ohio 45014

Upon receipt, we will issue a refund or replacement, whichever you prefer.

Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service

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