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How to Place an Order Online
Order by Phone
Order by Fax
Order by Mail
Forms of Payment

Ordering from Gardens Alive is easy. We offer our customers 4 easy ways to order:

How to Place an Order Online

During the order process, you will be asked to register and create your own personal Gardens Alive password. Follow the steps below when placing an order.

  1. If you already know the items you want and have the catalog item number, use our Quick Order service located in the left hand nav bar. Proceed to step 3.

  2. To find the items you want to order, you can use any one of our search functions. When you find an item you’d like to order, click on the Buy Now button. If you want more information on a product or detailed pricing, click the More Info button. Once you’ve placed an item in your basket, you can Continue Shopping or Proceed to Checkout. You can access your Shopping Cart at any time by clicking on View Cart at the top of any page on our web site.

  3. When you have all of the items you want to order in your Shopping Cart, click the Proceed to Checkout button. If you received a special offer or discount that isn’t reflected in your Shopping Cart, please enter the Account and/or Keycode number you received with the special offer and click Update. Your special offer will then show in the Shopping Cart.

  4. Enter your email address. This step is required for both new and existing customers.

    If you are a new customer to Gardens Alive, and have never ordered on our website, or received a catalog from us; enter the information required under the box titled "new customer." Click the continue box below to go to the billing information page. Fill out all required information, such as address, city, etc. Click the continue button to advance to the next step.

    If you have previously ordered on our site, enter your password under "Returning Customer." If you have forgotten your password, Forgot your password? link.

    If you have received a current catalog or mailing from us, but have never ordered on our web site, enter the account number from your current catalog or mailing and your zip code under “Have a Catalog?" and click the Continue button.

  5. On the Review & Complete Your Order screen, the items you ordered are displayed in the lefthand column. If you need to make any changes to your order, click on Revise Order. This will take you back to your shopping cart. Here you can make any additions or deletions.

    On this screen, you can also make changes to the billing and shipping address.

  6. Once you’ve verified your order information, enter your credit card type, number and expiration date. Then click the Submit Order button at the top of the page to complete your order. Click the button once--double-clicking may result in duplicate orders.

  7. You’re order has been processed! You’ll receive an e-mail confirmation that your order was placed within 24 hours.

Order by Phone

Call 1-513-354-1482, Monday – Friday, 8:00 a.m. to 9:00 p.m. ET; Saturday 8:00 a.m. to 6:00 p.m. ET, to speak with one of our friendly Customer Service Representatives.

Order by Fax

Fill out the catalog order form and fax it to us at 1-513-354-1484, 24 hours a day, 7 days a week.

Order by Mail

You may also mail your order to us in the envelope provided with the catalog. If you don’t have a catalog envelope, mail your order to:

Gardens Alive
5100 Schenley Place
Lawrenceburg, IN 47025-2181

Forms of Payment

Gardens Alive accepts the following credit cards:

  • Visa
  • MasterCard
  • Discover/Novus
Click here for shipping information.

If you choose to mail your order to us, you can also pay with a check or money order. Deferred billing is no longer available. We apologize for any inconvenience.

Have another question? Return to the Customer Service Help page
or send an e-mail directly to Customer Service